The leading provider of world class integrated business solutions for over 20 years offers the roles for highly competitive salary. The opportunity is to work for a leading software vendor that truly cares about its employees.
HR National is a major software provider to government, health, financial services, utilities and managed services sector. They pride themselves on selling solution's not software and delivering their customers successful outcomes.
In this company as the Application Support Consultant you'll play a key role in a high technology team. The primary activities of the Application Support Consultant are telephone and email support, product testing, fault reporting, and training. You will form part of a support team working towards World Best Practice in customer service and product support.
Sector: Private
Profession: I.T. & T
Work Type: Full Time
Role: Helpdesk & Support
Official website: www.hrnational.com.au
Requirements:
HR National is a major software provider to government, health, financial services, utilities and managed services sector. They pride themselves on selling solution's not software and delivering their customers successful outcomes.
In this company as the Application Support Consultant you'll play a key role in a high technology team. The primary activities of the Application Support Consultant are telephone and email support, product testing, fault reporting, and training. You will form part of a support team working towards World Best Practice in customer service and product support.
Sector: Private
Profession: I.T. & T
Work Type: Full Time
Role: Helpdesk & Support
Official website: www.hrnational.com.au
Requirements:
- Ideally you will have experience with Human Resource and Payroll applications
- Strong problem solving skills with the ability to diagnose and analyse customer issues & requests with a passion to build and improve existing assets of the support centre
- Ability to resolve assigned support and question requests while closely monitoring existing request ensuring customers are kept up to date and informed through the support lifecycle
- Strong verbal and written communication skills with the ability to communicate with clients & users as well as seniors, peers & developers across the product teams
- A friendly and customer focused attitude with a passion for excellence, quality and customer care